About Carpe Diem

Carpe Diem is a fast-growing, people-obsessed company that has scaled to over 450 team members in just 4 years, serving more than 250 clients across the USA. We specialize in offering tailored virtual assistance, cutting-edge technology solutions, and advanced training programs that empower our global team to deliver exceptional results. Our focus lies in creating unmatched opportunities for growth, fostering innovation, and ensuring a positive impact on our clients and team members alike.

About the Role

We are seeking a highly driven and client-focused Account Manager to join our team. In this role, you will be the primary liaison between our clients and internal teams, ensuring the seamless delivery of services while driving client satisfaction, retention, and growth. The ideal candidate is an exceptional communicator with strong problem-solving skills and a passion for building long-term relationships.

Key Responsibilities

Client Relationship Management: Serve as the main point of contact for USA-based clients, building strong, trusting relationships through proactive communication and outstanding service.
Account Strategy: Understand client needs, goals, and expectations to create customized strategies for achieving their objectives.
Service Delivery Oversight: Coordinate with internal teams to ensure timely, high-quality delivery of services and solutions that meet or exceed client expectations.
Performance Monitoring: Regularly track and analyze key performance metrics, providing clients with detailed updates, reports, and actionable insights.
Problem Solving: Address client challenges and concerns swiftly and efficiently, identifying opportunities for improvement and ensuring client satisfaction.
Growth & Upselling: Identify opportunities to expand client accounts by introducing additional services, aligning with their evolving business needs.
Documentation & Reporting: Maintain organized records of client communication, project progress, and service outcomes for accountability and transparency.

What We Offer

1. Training & Development

Advanced Communication Skills: Get professional training on negotiation, conflict resolution, and relationship-building to excel in client-facing roles.
Technology-Driven Efficiency: Learn to utilize cutting-edge tools and AI to optimize account management processes.
Business Insights: Develop expertise in understanding client businesses, their markets, and growth strategies.
Digital Marketing Knowledge: Gain exposure to advanced digital marketing solutions to provide better value to clients.

2. Career Growth

A clear growth path to Senior Account Manager and Client Success Lead roles based on performance.
Opportunities to manage larger client portfolios, drive strategies, and build a team.

3. Professional Exposure

Work directly with USA-based clients, gaining global experience in account and relationship management.
Collaborate across teams, including marketing, operations, and sales, to deliver exceptional client results.

Other Benefits:

Market competitive salary + short term and long term benefits.
Monthly Performance Incentives
Quarterly Performance Bonuses
Paid Leaves
Medical Insurance
Interest-free loans

What We’re Looking For

2+ years of experience in client-facing roles, such as Account Management, Client Success, or Customer Support.
Exceptional communication skills (both verbal and written) to interact with international clients effectively.
Strong problem-solving abilities with a client-first mindset.
Ability to understand client needs, identify opportunities, and deliver results.
Familiarity with CRM tools (e.g., HubSpot, Salesforce, or GoHighLevel) is a plus.
A proactive, organized, and results-driven approach.
A passion for learning and staying up to date with the latest business and digital marketing trends.

Why Join Carpe Diem?

At Carpe Diem, we believe in fostering people-centric growth. This role gives you a front-row seat to building relationships with some of the most innovative businesses in the USA. Our advanced training, clear growth path, and strong focus on skill development will empower you to thrive and succeed.

If you’re a motivated individual who loves working with clients and solving challenges, we’d love to hear from you!