E-commerce Operations Specialist

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About Carpe Diem

Carpe Diem is a 600+ people company working with 400+ clients across the USA to provide them with lead generation, AI automations, SaaS growth and development.

Apart from delivering exceptional results to our clients, Carpe Diem also focuses on empowering its people and those in need around us. Among many of our efforts we consider ourselves fortunate to distribute monthly groceries to 700+ families, provide dignified employment to single mothers and enable our employees’ children to receive high quality education.

About the Role

Carpe Diem is looking for an experienced E-commerce Operations Specialist to manage operations, order fulfillment, and customer order management.

If you have hands-on experience with Shopify, Zoho CRM, and international e-commerce operations, we'd love to hear from you!

Key Responsibilities

Manage daily e-commerce operations and order processing.
Handle Shopify store operations, order management, and fulfillment workflows.
Utilize Zoho CRM to maintain customer records and operational data.
Coordinate shipping, logistics, and delivery tracking.
Manage customer order inquiries, modifications, cancellations, and issue resolution.
Communicate and coordinate with international clients, internal teams, and logistics partners.
Maintain accurate operational records and ensure timely order fulfillment.

Mandatory Requirements

Bachelor's or Master's degree in Business Administration, Supply Chain Management, E-commerce, or a relevant field.
3-4 years of relevant experience in e-commerce operations, order management, or fulfillment.
Hands-on experience with Shopify and Zoho CRM.
Previous experience working with international clients, preferably US or UK markets will be a plus.
Excellent verbal and written communication skills.

Nice to Have

Experience with international shipping, imports or customs
Experience working with US companies
Google Sheets or Excel skills for reporting

Additional Information

Job Type: Full-Time
Location: Remote
Salary Range: Market Competitive

Benefits

Monthly Performance Incentives
Quarterly Performance Bonuses
100% Remote
Interest Free Loans up to PKR 500,000

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About Carpe dIEM

Carpe Diem is a IT & Software Development company providing services to clients in North America, Europe, Australia with over 400+ Active Clients and a team of 600+ people.